Return & Refund Policy

This Return and Refund Policy applies to all products and services provided by The Battery Shop Sdn Bhd (Company No. 893586-V), operating under the brand names "The Battery Shop" and "Carput".

Company Address: 21 Jalan PJS 7/21, Bandar Sunway, 46150 Petaling Jaya, Selangor
Phone: 1800-1800-10
Email: support@carput.my

Refund Policy

All purchases for products and services are non-refundable once the service has been rendered or the product has been installed.

Exceptions are considered on a case-by-case basis at our sole discretion where:

• You can provide credible evidence that you have been incorrectly billed
• A product is found to be defective upon delivery (see Returns section below)
• A service could not be completed due to circumstances within our control

To request a refund, email support@carput.my with your name, receipt, and reason for the refund request. We will respond within 5 working days.

Returns Policy

Returns are accepted only if the product was damaged or defective upon delivery to you. Products that have been installed, used, or damaged after delivery are not eligible for return.

To be eligible for a return:

• The return must be initiated within 5 working days of receiving the product
• The product must be in its original, uninstalled condition with original packaging
• You must provide proof of purchase (receipt)

To initiate a return, email support@carput.my with:

1. Your full name as per the receipt
2. A copy of your receipt
3. Clear photographs of the damaged or defective product
4. Description of the defect or damage

Return products to: 21 Jalan PJS 7/21, Bandar Sunway, 46150 Petaling Jaya, Selangor

The Battery Shop Sdn Bhd reserves the right to assess returned products and deny returns that do not meet the above criteria.

Warranty Claims

Battery warranty claims are handled separately under our Warranty Policy. Please refer to that page for warranty-related returns and replacements.

Consumer Protection

Nothing in this policy limits or excludes your rights under the Consumer Protection Act 1999 (Malaysia) or any other applicable Malaysian law. Where there is any inconsistency between this policy and applicable law, the law prevails.